Refunds and cancellations should be on a case by base basis. As a location owner, you need to indicate clearly on your location listing if you have a cancellation policy, and if you do, the terms. If users need to cancel or refund, they should notify the location owner as quickly as possible, using the “Request refund” button on the order page. The process of the refund depends on the way the payment has been done.
1. Refund of a payment done on MisterLocation.com
To request a refund of a payment done on our website using Stripe:
- Click on the “Request refund” button on the order page
- Add a message to the listing owner to motivate your refund request
- Contact us within 3 days after the transaction
MisterLocation is not responsible for refunds or cancellation and does not offer a guarantee, so we can only refund the payment with both party consent.
2. Refund of a payment done outside of MisterLocation.com
If a payment has been done directly between a location user and a location owner (without using MisterLocation’s Stripe payment handling module), then we cannot help with the refund procedure. In this case, the location user needs to contact the location owner to request a refund:
- Click on the “Request refund” button on the order page
- Add a message to the listing owner to motivate your refund request
If your are a location owner, you can refund charges made to your account from your Stripe dashboard. You can read more about the refund process with Stripe on Stripe’s website.